About Us

We accept the following payment types: Visa, MasterCard, American Express,Discover Network.

---------------------------------------------------------

Since Flowers are perishable items, No claims allowed unless made within 24hours of date of sale. All claims adjustments & returns must be accompanied with merchandise and receipt. No refunds or exchange on merchandise.

---------------------------------------------------------

A local delivery fee (ranges from $15-$50) will be added to each order, for each address (For deliveries outside our local delivery area, this fee may vary.). For delivery in Manhattan, the delivery fee varies (call us for delivery cost).

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

In many cases, delivery was attempted but recipient is not available to accept orders, Lapeoni Flowers and Events reserves the rights and will not be liable to any items/flower arrangements that is delivered. LPE reserves the right to leave it with the neighbor/office personnel in sight or leave it in front of the door/establishment. In some cases, LPE may take the merchandise back to the store. In this case, LPE reserves the right to keep the merchandise in the store for 24 hrs and will not be liable to the condition of the merchandise nor to re-delivery the said items.

Upon delivery, set-up is not included. Set-up fee must be paid before delivery. In cases that set-up occur, LPE is not liable to any damages occur.

Pick-up in Store Policy

Items should be pick up the same day and time as scheduled upon ordering over the phone,in the store, or online orders. Lapeoni Flowers and Events reserves the rights and will not be liable to any items/flower arrangements that is not pick up on the time and day as scheduled.

---------------------------------------------------------

ADJUSTMENT POLICY
Substitutions may be necessary to ensure that your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Why do substitutions occur? 
Occasionally, specific varieties of flowers or colors of a certain variety may be out of stock or not available. There are hundreds of flower arrangements ad bouquets shown on our website and unfortunately every flower in every color cannot be kept in stock at all times. In the event that something is not available for your arrangement, the designer will select either the same flower in a similar color or another flower in the same color. In all scenarios, the original style and color scheme will be followed as close as possible.

FLOWERS
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
If the floral container shown online is not available, a similar container will be used.
Flowers shown on our website are in peak form with open blooms. When delivered, it is common for flowers to be more closed or tight to ensure the recipient will be able to enjoy them for the full life of the flowers. Please allow the blooms to open naturally.

---------------------------------------------------------